for Shipping Questions
When can I expect my order to ship?
We process orders within 48 hours. Orders received after 5:00pm are batched with the next day's orders. Order processing excludes shipping time and weekends. Shipping time is 2 - 4 business days. Shop closures alter standard processing and shipping times, which are reflected at Checkout.
Where do you ship?
Why is "Signature Confirmation" an option with shipping?
My order tracking says, "Undeliverable." What are my options?
This means the address provided with your order is incorrect. Possibly missing an unit/ apartment number. USPS will attempt to redeliver to the addressee or will send the package back to us. At this time we will inspect the gift for care and presentation, contact you to confirm correct address, create a new shipping label and email you an invoice to process the secondary shipping fee for re-delivery. Failure to include unit/ apartment numbers are customer incurred costs.
My order tracking says, "Delivered," but my recipient never received it?
We will do our best to locate your gift by calling the carrier and the post office directly. Have your recipient take a look around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere. Beyond that, unfortunately this is a rare situation that's out of our control and attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
Do you offer in-person delivery?
No. We do not hand deliver.
Is shipping included?
for Gift & Product Questions
What does the gift box include?
Your gift boxes are a glowing gold filled with ivory crinkle paper, layered with rose gold tissue paper, enclosed with a handwritten note card, adorned with chic ribbon, and a faux flower.
Can I "not" write a Personal Message?
Do you offer gifts for Men?
No. While guys can be great, we cater to the incredible women in your life! **wink**
for General Questions
Are you a subscription service, like BirchBox, CurlBox or others?
No, we are not a monthly subscription box service. We curate thoughtful, personal and themed gift collections for an individualistic gifting experience only when you need it most.
Should I send my gift to the hospital?
Can I order now for shipping at a later date?
Yes, you can. On the Checkout page, click the "Deliver by?" hyperlink to open the message box. Tell us the date on which you would like your gift to arrive. Orders shall not be less than 6 business days or exceed 45 business days.
What is your Return Policy?
How do I apply FREE SHIPPING to the "Domestic Violence Survivor" gift boxes?
Where are you based?
We're based on the beautiful East Coast, more specifically the Washington, DC area.