the FAQ's

for Shipping Questions

When can I expect my order to ship?

We process orders within 48 hours. Orders received after 5:00pm are batched with the next day's orders. Order processing excludes shipping time and weekends. Shipping time is 2 - 4 business days. Shop closures alter standard processing and shipping times, which are reflected at Checkout.



Where do you ship?

We offer US Postal Service shipping to anywhere in the United States (Domestic and APO/ FPO/ DPO Mail) Currently, we do not ship internationally.



Why is "Signature Confirmation" an option with shipping?

Your gifts are extra special, so we do our best to mitigate package damage or theft. Hence, why the pretty packaging is cleverly disclosed in a USPS box. While lost and stolen packages are rare, our Return Policy does not permit gift replacement. Thus we recommend purchasing USPS Signature Confirmation to ensure your gift is received by its proper recipient.



My order tracking says, "Undeliverable." What are my options?

This means the address provided with your order is incorrect. Possibly missing an unit/ apartment number. USPS will attempt to redeliver to the addressee or will send the package back to us. At this time we will inspect the gift for care and presentation, contact you to confirm correct address, create a new shipping label and email you an invoice to process the secondary shipping fee for re-delivery. Failure to include unit/ apartment numbers are customer incurred costs.



My order tracking says, "Delivered," but my recipient never received it?

We will do our best to locate your gift by calling the carrier and the post office directly. Have your recipient take a look around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere. Beyond that, unfortunately this is a rare situation that's out of our control and attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!



Do you offer in-person delivery?

No. We do not hand deliver.



Is shipping included?

Not quite. We strive to keep shipping cost down, as the per-box shipping rate is $11.00 including Signature Confirmation.



for Gift & Product Questions

Are you a subscription service, like BirchBox, CurlBox or others?

No, we are not a monthly subscription box service. We curate thoughtful, personal and themed gift collections for an individualistic gifting experience only when you need it most.



Should I send my gift to the hospital?

We will ship to hospitals, although we do not recommend doing so for reasons such as patients are routinely discharged early, hospital mail rooms may delay sorting, or packages are misplaced. If your recipient has an extended hospital stay and you choose to ship, provide specific information including the building name/ number and room number. ​



Can I order now for shipping at a later date?

Yes, you can. On the Checkout page, click the "Deliver by?" hyperlink to open the message box. Tell us the date on which you would like your gift to arrive. Orders shall not be less than 6 business days or exceed 45 business days.



What is your Return Policy?

Due to the nature of our product all sales are final. However, we will do our best to ensure you and/ or your recipient are pleased. Any breakage incurred in transit must be reported with a photo within 7 days of receipt to be eligible for replacement.



How do I apply FREE SHIPPING to the "Domestic Violence Survivor" gift boxes?

When purchasing a gift box to donate to a Domestic Violence Survivor at Turn Around Inc. shipping does not apply. We hand deliver your gift to the Turn Around office staff. Use free shipping code : SURVIVOR19.



Where are you based?

We're based on the beautiful East Coast, more specifically the Washington, DC area.



for General Questions

Are you a subscription service, like BirchBox, CurlBox or others?

No, we are not a monthly subscription box service. We curate thoughtful, personal and themed gift collections for an individualistic gifting experience only when you need it most.



Should I send my gift to the hospital?

We will ship to hospitals, although we do not recommend doing so for reasons such as patients are routinely discharged early, hospital mail rooms may delay sorting, or packages are misplaced. If your recipient has an extended hospital stay and you choose to ship, provide specific information including the building name/ number and room number. ​



Can I order now for shipping at a later date?

Yes, you can. On the Checkout page, click the "Deliver by?" hyperlink to open the message box. Tell us the date on which you would like your gift to arrive. Orders shall not be less than 6 business days or exceed 45 business days.



What is your Return Policy?

Due to the nature of our product all sales are final. However, we will do our best to ensure you and/ or your recipient are pleased. Any breakage incurred in transit must be reported with a photo within 7 days of receipt to be eligible for replacement.



How do I apply FREE SHIPPING to the "Domestic Violence Survivor" gift boxes?

When purchasing a gift box to donate to a Domestic Violence Survivor at Turn Around Inc. shipping does not apply. We hand deliver your gift to the Turn Around office staff. Use free shipping code : SURVIVOR19.



Where are you based?

We're based on the beautiful East Coast, more specifically the Washington, DC area.