Gift

Question 1

When can I expect my order to ship?

Answer

We process orders within 48 hours. Orders received after 5:00pm are batched with the next day's orders. Order processing excludes shipping time and weekends. Shipping time is 2 - 4 business days. Shop closures alter standard processing and shipping times, which are reflected at Checkout.

Question 2

Where do you ship?

Answer

We offer US Postal Service shipping to anywhere in the United States (Domestic and APO/ FPO/ DPO Mail) Currently, we do not ship internationally.

Question 3

Why is "Signature Confirmation" an option with shipping?

Answer

Your gifts are extra special, so we do our best to mitigate package damage or theft. Hence, why the pretty packaging is cleverly disclosed in a USPS box. While lost and stolen packages are rare, our Return Policy does not permit gift replacement. Thus we recommend purchasing USPS Signature Confirmation to ensure your gift is received by its proper recipient.

Question 4

My order tracking says, "Undeliverable." What are my options?

Answer

This means the address provided with your order is incorrect. Possibly missing an unit/ apartment number. USPS will attempt to redeliver to the addressee or will send the package back to us. At this time we will inspect the gift for care and presentation, contact you to confirm correct address, create a new shipping label and email you an invoice to process the secondary shipping fee for re-delivery. Failure to include unit/ apartment numbers are customer incurred costs.

Question 5

My order tracking says, "Delivered," but my recipient never received it?

Answer

We will do our best to locate your gift by calling the carrier and the post office directly. Have your recipient take a look around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere. Beyond that, unfortunately this is a rare situation that's out of our control and attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!

Question 6

Do you offer in-person delivery?

Answer

No. We do not hand deliver.

Question 7

Is shipping included?

Answer

Not quite. We strive to keep shipping cost down, as the per-box shipping rate is $11.00 including Signature Confirmation.

Question 8

What does the gift box include?

Answer

Your gift boxes are a glowing gold filled with ivory crinkle paper, layered with rose gold tissue paper, enclosed with a handwritten note card, adorned with chic ribbon, and a faux flower.

Question 9

Can I "not" write a Personal Message?

Answer

Yes. If you prefer to receive the note card blank, simply write the word "Blank" in the message box. The card will be enclosed with your order.

Question 10

Do you offer gifts for Men?

Answer

No. While guys can be great, we cater to the incredible women in your life! **wink**

Question 11

Are you a subscription service, like BirchBox, CurlBox or others?

Answer

No, we are not a monthly subscription box service. We curate thoughtful, personal and themed gift collections for an individualistic gifting experience only when you need it most.

Question 12

Should I send my gift to the hospital?

Answer

We will ship to hospitals, although we do not recommend doing so for reasons such as patients are routinely discharged early, hospital mail rooms may delay sorting, or packages are misplaced. If your recipient has an extended hospital stay and you choose to ship, provide specific information including the building name/ number and room number.

Question 13

Can I order now for shipping at a later date?

Answer

Yes, you can. On the Checkout page, click the "Deliver by?" hyperlink to open the message box. Tell us the date on which you would like your gift to arrive. Orders shall not be less than 6 business days or exceed 45 business days.

Question 14

What is your Return Policy?

Answer

Due to the nature of our product all sales are final. However, we will do our best to ensure you and/ or your recipient are pleased. Any breakage incurred in transit must be reported with a photo within 7 days of receipt to be eligible for replacement.

Question 15

How do I apply FREE SHIPPING to the "Domestic Violence Survivor" gift boxes?

Answer

When purchasing a gift box to donate to a Domestic Violence Survivor at Turn Around Inc. shipping does not apply. We hand deliver your gift to the Turn Around office staff. Use free shipping code : SURVIVOR19.

Question 16

Where are you based?

Answer

We're based on the beautiful East Coast, more specifically the Washington, DC area.