Question 1

When can I expect my order to ship?

Accepted Answer

We process orders within 48 hours.  Orders received after 5:00pm are batched with the next day's orders.  Order processing excludes shipping time and weekends.  Shipping time is 2 - 4 business days.  Shop closures alter standard processing and shipping times, which are reflected at Checkout.

Question 2

Where do you ship?

Accepted Answer

We offer US Postal Service shipping to anywhere in the United States (Domestic and APO/ FPO/ DPO Mail)  Currently, we do not ship internationally.

Question 3

Is shipping included?

Accepted Answer

Not quite. We strive to keep shipping cost down, as the per-box shipping rate is $11.00 including Signature Confirmation.

Question 4

Why is "Signature Confirmation" an option with shipping?"

Accepted Answer

Your gifts are extra special, so we do our best to mitigate package damage or theft.  Hence, why the pretty packaging is cleverly disclosed in a USPS box.  While lost and stolen packages are rare, our Return Policy does not permit gift replacement.  Thus we recommend purchasing USPS Signature Confirmation to ensure your gift is received by its proper recipient.

Question 5

My order tracking says, "Delivered," but my recipient never received it? "

Accepted Answer

We will do our best to locate your gift by calling the carrier and the post office directly.  Have your recipient take a look around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere.  Beyond that, unfortunately this is a rare situation that's out of our control and attributable to any number of things, including the package being stolen or lost.  We recommend filing a carrier claim, and we'd be happy to do the same on our end!

Question 6

My order tracking says, "Undeliverable."  What are my options?"

Accepted Answer

This means the address provided with your order is incorrect.  Possibly missing an unit/ apartment number.  USPS will attempt to redeliver to the addressee or will send the package back to us.  At this time we will inspect the gift for care and presentation, contact you to confirm correct address, create a new shipping label and email you an invoice to process the secondary shipping fee for re-delivery.  Failure to include unit/ apartment numbers are customer incurred costs.

Question 7

Do you offer in-person delivery?

Accepted Answer

No.  We do not hand deliver.

Gift

Geisha I

RIDCULOUSLY GOOD GIFTING

the FAQ's

for Shipping Questions

for Gift & Product Questions

for General Questions

FAQ

Terms & Conditions

Home

About

Contact Us

Gifting Back Initiatives